In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. Find out more at https://ascii.com. We have four bite sized interviews with four smart guys: Sebastian Uchima of Humanize IT The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO…
Host Karl speaks with Patrick and Mike Clements of SherpaDesk. As co-founder and CEO of SherpaDesk, Patrick is committed to delivering a powerful easy to use professional services automation (PSA) solution that simplifies the three core activities of MSPs and IT Service Providers; track customer requests, log billable time, and manage customer’s assets. Patrick has…
Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby’s first podcast with us here: https://smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today’s show, Toby and Karl delve into the latest in cybersecurity and its changing…
Host Karl speaks with Frank Raimondi of IGI Cyberlabs. Frank currently is the VP of Channel Development for IGI CyberLabs, a MSP focused tool that delivers complete visibility of your network, real-time discovery of devices, and prioritization of security gaps (vulnerabilities). Recent and past consulting clients include start-ups and established companies, including among others: Intel,…
Host Amy speaks with Heather Johnson Heather Johnson, MBA, has her background in business consultation and senior leadership. She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became…
Host Karl speaks with Gil Cargill of Cargill Consulting. Today we discuss coaching and consulting in Sales Process Managment. “The sales function of an IT company must provide predictable NEW revenue. The owner who masters sales management is the owner that will continue to flourish.” – Gil Cargill Resources and links: www.salesmanagementmastery.com Sponsor…
Host Karl interviewed Susanne Tedrick. Susanne is a Cloud Infrastructure Specialist for Azure. She’s also a published author, and President of CompTIA’s Advancing Tech Talent and Diversity executive council. The conversation covers all of those topics: Susanne’s book (Advancing Women in Tech), diversity in the IT workspace, an right-sizing Azure cloud services. Susanne’s speciality at…
Host James speaks to Alex Farling on the QBR Process. As a recovering MSP owner and co-founder of Lifecycle Insights, Alex is working with hundreds of MSPs to help them automate the QBR process and deliver actionable information to their clients. Resources and links: Home Page https://www.linkedin.com/in/alexjfarling/ Sponsor Memo: Acronis Are you still…
Host Karl chats with Bob Coppedge on his book The MSP’S Survival Guide to Co-Managed IT Services Bob has written the only two books on the topic of Co-Managed IT services and has helped numerous MSP’s improve their Co-Managed practices. We discuss strategies, benefits, and how to promote this relationship as a benefit for the…
Host Karl speaks with Jeffery Ponts. Jeffery is COO and Co-Founder of Datatel Solutions Inc (www.datatelsolutions.com) which was founded in early 2003. Jeffery has more than 30 years in the telecom business, the past 19 as an entrepreneur. Jeff and his business partner, Daniel Langton, have grown Datatel Solutions into a national entity. He has…