Erin Meyers & Jadon Cruz Montero – Modern Security Operations

Erin Meyers & Jadon Cruz Montero – Modern Security Operations

In this edition of SMBCP, Host Karl catches up with Jadon and Erin of Bitdefender on the latest of Modern Security Operations. Learn the differences between EDR, XDR, and MDR as we delve into why detection and response services are necassary for your business.  Erin has been in the technology industry for over a decade,…

Daniel Wang – Use Data Driven Process Automation to Move your MSP Game to a New Level

Daniel Wang – Use Data Driven Process Automation to Move your MSP Game to a New Level

Host James chats with Daniel Wang of MSPbots. Daniel Wang is a seasoned MSP owner, and CEO of MSPbots, a software platform that uses dashboards, and bots to help MSP automate the business process, and help manage, and train employees. MSPbots has the best dashboard software for MSP, easily creating MicroTraining bots to alert employees,…

Robert Scott – A Cloud-Based Customer Contracting Solution

Robert Scott – A Cloud-Based Customer Contracting Solution

Host Karl speaks with Robert Scott of Scott & Scott LLP. Robert Scott represents mid-market and large enterprise companies in software license transactions and disputes with major software publishers such as Adobe, IBM, Microsoft, Oracle and SAP. He has defended over 250 software audit matters initiated by software piracy trade groups such as the BSA…

Owen McGab Enaohwo – Get Your Employees to Document Procedures

Owen McGab Enaohwo – Get Your Employees to Document Procedures

Host Karl chats with Owen McGab Enaohwo. Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. On this episode, we discuss the following: – Tired of being the Bottleneck…

Marnie Stockman – The Formula for Customer Success

Marnie Stockman – The Formula for Customer Success

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all – high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading…

Jeff Nevins & Josh Wittman – M365 Baselines: Automate and Standard Configurations

Jeff Nevins & Josh Wittman – M365 Baselines: Automate and Standard Configurations

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon…

Chase Doelling – Consolidating IT in SMB

Chase Doelling – Consolidating IT in SMB

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically…

Robert Sawyer and Daniel Daraban of Bitdefender – Become Your Customers’ Strategic Partner with XDR

Robert Sawyer and Daniel Daraban of Bitdefender – Become Your Customers’ Strategic Partner with XDR

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender’s GravityZone XDR (extended detection and response).  Find out what GravityZone XDR can do for your MSP business.  Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior…

Lee Darke – Empowering Canadian MSP’s with Professional & Modern Standards

Lee Darke – Empowering Canadian MSP’s with Professional & Modern Standards

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC’s goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional…

Erin Meyers & Jadon Montero of Bitdefender – Introducing MDR Foundations for MSPs!

Erin Meyers & Jadon Montero of Bitdefender – Introducing MDR Foundations for MSPs!

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.   In this exclusive interview, Host Karl spoke with Bitdefender’s Erin MeyerS and Jadon Montero in response to these growing…