Marnie Stockman – The Formula for Customer Success

Marnie Stockman – The Formula for Customer Success

Host Karl chats with Marnie Stockman. Marnie Stockman, Ed.D. started her career in Customer Success with the toughest customers of all – high school math students. Her passion for education and using data and humor to help others grow and succeed took her from the classroom to Sr. Director of Customer Success of a leading…

Jeff Nevins & Josh Wittman – M365 Baselines: Automate and Standard Configurations

Jeff Nevins & Josh Wittman – M365 Baselines: Automate and Standard Configurations

Host James speaks with Jeff Nevins and Josh Wittman of Simeon Cloud. Jeff has worked in roles ranging from architecture and implementation of complex solutions to building and leading technology organizations. His experience leading teams in software development, cloud engineering, and IT architecture, combined with his passion for automation has led Jeff to found Simeon…

Chase Doelling – Consolidating IT in SMB

Chase Doelling – Consolidating IT in SMB

Host Karl chats with Chase of JumpCloud. Chase Doelling is the Principal Strategist at cloud directory platform provider JumpCloud, where he leads the team in creating partnerships that enhance and secure digital identities. He has been working in venture-backed startups across security, integration, and DevOps for the last decade. JumpCloud offers a directory platform, specifically…

Robert Sawyer and Daniel Daraban of Bitdefender – Become Your Customers’ Strategic Partner with XDR

Robert Sawyer and Daniel Daraban of Bitdefender – Become Your Customers’ Strategic Partner with XDR

In this edition of SMBCP, Host Karl sits down with Robert Sawyer and Daniel Daraban to discuss Bitdefender’s GravityZone XDR (extended detection and response).  Find out what GravityZone XDR can do for your MSP business.  Robert Sawyer is the director of product marketing for cloud workload security and managed detection and response at Bitdefender. Prior…

Lee Darke – Empowering Canadian MSP’s with Professional & Modern Standards

Lee Darke – Empowering Canadian MSP’s with Professional & Modern Standards

Host Karl speaks with Lee Darke of Information Technology Service Providers of Canada, a non-Profit organization dedicated to the Canadian IT Services Sector. ITSPC’s goal is to provide a membership-based approach to industry standardization that helps IT Service Providers align to a common standard of service delivery curated by industry peers. And like other professional…

Erin Meyers & Jadon Montero of Bitdefender – Introducing MDR Foundations for MSPs!

Erin Meyers & Jadon Montero of Bitdefender – Introducing MDR Foundations for MSPs!

Skill gap, tools complexity, alert fatigue, and other market challenges have become increasingly difficult to navigate in the MSP space. And for those with limited resources, these obstacles will continue to inhibit successful customer service.   In this exclusive interview, Host Karl spoke with Bitdefender’s Erin MeyerS and Jadon Montero in response to these growing…

Angela Schroeder – Living in Your Own Unique Genius

Angela Schroeder – Living in Your Own Unique Genius

Host James chats with Angela Schroeder. Angela is an entrepreneur, author, speaker, coach, connector, and life-long learner. Angela is passionate about empowering people to live courageously and developing phenomenal cultures and teams.  With over 25 years of experience in launching and growing businesses, record-breaking sales, leading highly successful teams, and developing phenomenal cultures, Angela has…

Richard Tallman & Michael Reeves of Bitdefender – Why do MSPs and their customers need MDR services

Richard Tallman & Michael Reeves of Bitdefender – Why do MSPs and their customers need MDR services

Host Karl chats with Richard Tallman & Michael Reeves of Bitdefender. Richard Tallman is a 20+ year veteran in the technology industry merging the physical & virtual worlds under one umbrella. At Bitdefender, he manages Global Cloud Markets & Managed Service Providers (MSP) working directly with the Remote Monitoring & Management (RMM) Platforms and Cloud…

Eveline Buchatskiy – Bringing AI to The Masses with Low Code

Eveline Buchatskiy – Bringing AI to The Masses with Low Code

Host Karl chats with Eveline of airSlate. airSlate is a Boston-based technology company specializing in no-code automation solutions, specifically in no-code document workflow automation, eSignature services, and document management.  Eveline leads special projects at airSlate, including partner programs for MSPs as well as the airSlate Academy with a mission to educate and empower a community…

Toby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP Growth
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Toby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP Growth

Host Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby’s first podcast with us here: https://smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today’s show, Toby and Karl delve into the latest in cybersecurity and its changing…