Updates from ConnectWise and LabTech

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This article was originally posted June 23, 2012 on Cloud Services Roundtable.

SMB Community Podcast: Chatting with Jeannine Edwards and Erinn Davis

Fifteen minutes of information and commentary.

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I caught up with Jeannine Edwards (ConnectWise) and Erinn Davis (LabTech Software) and had a great discussion about what’s new, the community, IT Nation, and what they see for the SMB Community in the year ahead.


Download the podcast here.

Jeannine is the Director of Community for ConnectWise, LabTech, and Quosal. Erinn is the Community Manager at LabTech Software. Their job is to nuture the complete communication cycle between the ConnectWise / LabTech / Quosal family of products and their clients.

One of the best guidelines these folks have is: “If it can be monitored and managed,  it can be put in a contract.” (And of course it can then become recurring revenue.) In the end, it’s all about predictable costs for the client and predictable revenue for the consultant.

Jeannine will be one of the keynote speakers at the SMB Online Conference next week. Her talk there is on Five Proven Strategies to Triple Your Cloud Profits – Even If You Have No Cloud Strategy Today. Read more about that at www.smbonlineconference.com.


Our discussion covered cloud services, the hype in the market, the future of growth in our business, and a lot more! Check it out.

For more information, see

– www.connectwise.com

– www.labtechsoftware.com

– www.quosal.com

– www.TheITNation.com

– Facebook.com/connectwise

– Facebook.com/labtechsoftware

– Twitter.com/connectwise

– Twitter.com/labtechsoftware


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